🔄 Refund Policy

At Melrose, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, we're here to help.

Returns

  • We accept returns within 7 days of delivery.

  • To be eligible for a return:

    • The item must be unused, unopened, and in its original packaging.

    • Proof of purchase (order number or receipt) is required.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 7–10 business days.

Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange a product for the same item, contact us at melroseinfopk@gmail.com or WhatsApp us at +92 300 1199205.

Non-Returnable Items

  • Used products

  • Opened cosmetic items (for hygiene reasons)

  • Sale items or gift cards

How to Request a Return

Please contact us via:

Include your:

  • Order number

  • Reason for return

  • Clear photos (if the item is damaged)

💬 Important:

  • Customers are responsible for paying return shipping costs unless the product was defective or incorrect.

  • Melrose is not responsible for lost return shipments.

🌸 Thank you for choosing Melrose!